Engaging in a “reimagining a process” exercise can help an organization critically examine a current process and take action to make it more centered around needs of the people it aims to serve. Learn how to reimagine a current organizational process, and use our downloadable worksheet to put your ideas into action.
Behavioral science and human-centered design can help social service program operators better understand how the perceptions and experiences of participants influence how they react to program processes and policies. Learn five reasons why social programs should use behavioral science and human-centered design.
It is critical to consult the people receiving services when designing and improving social service programs. Learn about a few of the approaches and viewpoints that CABS uses to deepen our understanding of the customer experience.
The Lab for Equity and Engagement in School Enrollment worked on identifying “pain points,” especially digital pain points, that families of rising middle-schoolers faced in applying for middle school during the pandemic.
The Road to Engagement toolkit details a systematic approach—along with examples and worksheets—for using human-centered design and behavioral science to generate solutions to problems that may be limiting participation in work programs.
As community colleges consider ways to boost enrollment during challenging economic times, the interventions described in this post may help—they boosted summer enrollment rates through simple, cost-effective strategies.
The CABS approach uses a mapping process to guide partners through organizational and service-related improvements. Read more about why we believe mapping is useful and how we approach the process with partners in these two new posts.