We want to understand what keeps individuals and programs from achieving the outcomes and effects they want. We work with you to find solutions that increase engagement, improve communication, streamline processes, and unclog bottlenecks so programs can continually improve.
The examples below describe some of the common steps participants and staff members navigate and the related challenges that programs face. Don't see what you're looking for? Email us and let’s talk about the issues that challenge you.
Demonstrate, verify, or renew eligibility
Challenge: inaccurate or incomplete eligibility documentation; late or missed renewal
Attend an orientation meeting or intake appointment
Challenge: low attendance rates at gateway appointments or milestone meetings
Apply or register for a service or program, or submit a form
Challenge: low completion rates for a program application or low registration rates
Participate in/complete a program or use a service
Challenge: low attendance, participation, or graduation rates at program workshops and schools
Take a legally required action or make a mandatory payment
Challenge: low or late completion of legally required actions